This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://thebluezumrud.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for all Purchases for customers resides in Riyadh only. Pickups are available everyday after 5:00am Riyadh time. An Email/message Confirmation will be sent to you when your Order is Ready for Pick up

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free standard, last mile, same day delivery shipping on all domestic orders.

once your order is Packaged, we will send and E-mail with your tracking information

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
Saudi Arabia
Egypt
Bahrain
United Arab Emirates
Qatar
Kuwait
Free standard, last mile, same day delivery shipping is not valid on international orders.

For information about customs process:
Email thebluezumrud@gmail.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://thebluezumrud.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Phone: +966556880102
Email: thebluezumrud@gmail.com
Online contact form: https://thebluezumrud.com/pages/contact